Frequently Asked Questions
Find answers to common questions about our skincare solutions
Are MEDIHEAL products suitable for sensitive skin?
Yes, our products are dermatologically tested and formulated with gentle, skin-loving ingredients suitable for all skin types, including sensitive skin.
How often should I use a sheet mask?
For optimal results, we recommend using a sheet mask 2-3 times a week, though many of our gentle formulas can be used daily.
Are your products cruelty-free?
MEDIHEAL is committed to ethical beauty; we do not test our finished products on animals.
What is the shelf life of your products?
Most products have a shelf life of 36 months from the manufacturing date and should be used within 12 months after opening.
How do I check the authenticity of my product?
Genuine MEDIHEAL products feature a holographic seal on the packaging. You can scan the QR code to verify authenticity via our official app.
Can I use multiple serums or masks in one routine?
Yes, you can layer our products. We recommend starting with the thinnest consistency and moving to the thickest to ensure maximum absorption.